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Books by Author James L Heskett

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The Ownership Quotient : Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

Published: 2008   Format: Hardcover

Author: James L. Heskett; ; ;

ISBN: 1422110230 / 9781422110232
Publisher: Harvard Business Review Press

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The Service Profit Chain

Published: 1997   Format: Hardcover

Author: James L. Heskett; ;

ISBN: 0684832569 / 9780684832562
Publisher: Free Press

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